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2nd Line Support Lead (Permanent)
Location: Chatham Country: UK Rate: £35k - 45k per annum
 
Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments.

Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area.

Responsibilities:
  • Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365.
  • Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met.
  • Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery.
  • Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly.
  • Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality.

Requirements:
  • Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience.
  • Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments.
  • In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
  • Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange.
  • Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals.
Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!
Posted Date: 26 Apr 2024 Reference: JSOK-37 Employment Agency: Network IT Recruitment Contact: Owen Kent
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